Last Updated: February 23, 2026

 

Maddie’s Mobile Makeovers LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website, booking platform, and mobile dog grooming services (the “Service”).

 

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 

 

INFORMATION WE COLLECT

 

Personal Information

 

When you book services, complete intake forms, or contact us, we may collect:

 

• First and last name

• Email address

• Mobile phone number

• Home address (for mobile grooming services)

• Pet information (including pet name, breed, age, health conditions, grooming history, behavioral notes, and vaccination information if provided)

• Appointment history

• Payment information (processed securely through third-party providers)

 

Payment Information

 

Payments are processed securely through Stripe (MoeGo Pay) via our booking platform, MoeGo. We do not store full credit card numbers on our servers.

 

Usage Data

 

When you visit our website, certain information may be collected automatically, including:

 

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visit

 

 

HOW WE USE YOUR INFORMATION

 

We use your information to:

 

• Schedule and provide mobile dog grooming services

• Send appointment confirmations and reminders

• Communicate service updates

• Provide customer support

• Process payments

• Maintain service records

• Improve our services and customer experience

• Comply with legal obligations

 

 

SMS COMMUNICATIONS (10DLC / TCPA / CTIA COMPLIANCE)

 

By providing your mobile phone number and giving explicit consent, you agree to receive SMS text messages from Maddie’s Mobile Makeovers LLC related to:

 

• Appointment confirmations

• Appointment reminders

• Service updates

• Customer service communications

 

Message Frequency

Message frequency varies depending on appointments and customer interaction.

 

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

 

Opt-Out Instructions

You may opt out at any time by replying STOP.

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

 

Help Instructions

For assistance, reply HELP or contact us at:

 

Email: info@maddiesmobile.com

Phone: 470-690-7377

 

No Sale or Sharing of Mobile Data

We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for marketing purposes.

 

 

HOW WE OBTAIN SMS CONSENT

 

SMS consent is collected through the following methods:

 

• MoeGo online booking forms with an explicit opt-in checkbox

• MoeGo intake forms completed by customers

• Direct SMS opt-in initiated by the customer

• Written or electronic customer authorization

 

Consent to receive SMS messages is not a condition of purchase.

 

 

SHARING OF INFORMATION

 

We may share information only as necessary with:

 

• MoeGo (booking and client management platform)

• Stripe (MoeGo Pay) for secure payment processing

• Service providers assisting in operating our business

• Legal authorities if required by law

 

We do not sell personal information.

 

 

DATA RETENTION

 

We retain personal information only as long as necessary to:

 

• Provide services

• Maintain grooming and service records

• Comply with legal and tax obligations

• Resolve disputes

 

 

SECURITY

 

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure.

 

 

CHILDREN’S PRIVACY

 

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

 

 

YOUR RIGHTS

 

You may request to:

 

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

 

To submit a request, contact us using the information below.

 

 

CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

 

CONTACT INFORMATION

 

Maddie’s Mobile Makeovers LLC

3330 Cobb Pkwy NE, Suite 324-123

Acworth, GA 30101

United States

 

Email: info@maddiesmobile.com

Phone: 470-690-7377